Technical Help Form

By PAP Hellsdesk Staff

1. Describe your problem :
    

1. Now, describe the problem accurately :
    

1. Do you have any independent witnesses of the problem ?
     Yes
     No

1. If not, are you certain you aren't imagining the problem ?
     Yes
     No

1. You're really 100% certain about that, are you ?
     Yes - Proceed
     No - Quit

1. Problem Severity :
     Minor
     Slight
     Trivial
     Negligible

1. Nature of the problem :
     Locked Up
     On Fire
     Frozen
     Hung

1. Is your computer plugged in ?
     Yes
     No

1. Is your computer a laptop ?
     Yes
     No

1. Is it turned on?
     Yes
     No

1. Have you tried to fix it yourself ?
     Yes
     No

1. Have you made it even worse ?
     Yes

1. Have you ever read the manual ?
     Yes
     No

1. Are you sure you've read the manual ?
     Yes
     No

1. Are you absolutely certain you've read all the manual ?
     No

1. Do you think you understood the manual ?
     Yes
     No

1. If "Yes" then why can't you fix the problem yourself ?
    

1. What were you doing with your computer at the time the problem occurred ?
    

1. If "nothing," explain why you were logged in.
    

1. Couldn't you be doing something else instead of bothering us ?
      Yes